No, this is a ROLLING membership but there is not contract. The member can request cancellation at anytime via email to the club or by logging in online.

Booking fitness classes is simple for our members. Simply log into your account on our website, click “book class” .
You can book 3 days in advance at 9pm. For example, to book classes for Monday you can book from Friday at 9pm.
You can cancel your class online by logging back in and click “cancel booking”.
If you miss 3 classes (without cancelling) within a 30 day period you get blocked from booking for a 7 day period.
This is a fair usage system in the club and applies to all members.

Yes we have seperate male and female changing rooms with saunas in each for added comfort. We provide showers and lockers inside the changing rooms. Members use the lockers only when in the building and a padlock is required for locking. You can bring your own or we sell padlocks in our vending machines. Shower gels or shampoo are not provided in the showers.

Showers , changing facilities and saunas are open. If the changing rooms are busy we ask members to be efficient with their time in there.
Showers and saunas may be closed 60mins before club closing time to allow for cleaning.

Yes. Personalised programmes are available to purchase through our website. From the home page click on the ‘FIT PLANS’ tab at the bottom of the page where you will find a whole range of options to choose from.

Yep, our fitness classes are free for members and always have been. Once you join Goldstone Fitness you can book any fitness class you like, free and unlimited.

Yes! We have full time personal trainers available in house. You can find out more and book a PT session by clicking the “Personal Training” tab on the website. Each PT is freelance and sets his/her own rates, so contact them directly for a quote.

We literally have 100’s of pieces of equipment. From mutiple cardio machines such as treadmills, steppers, stairmasters, cross trainers & rowers, to a wide variety of resistance machines for every body part. We boast the best free weights areas, full of olympic bars, muti racks, benches, squat racks, bumper plates and lots of dumbbells. The heaviest dumbbell is 60 kg.

It’s a really simple registration process and it’s all handled here on our website or via kiosks located at the entrance to our gym. Joining Planet Health Waterford (Formerly Goldstone Fitness) will take you 5 minutes tops! There are no contracts so you don’t have to flip through lots of pages while standing at the reception desk area (as we don’t have that either)! All you need is some basic personal details like name, address, email & mobile phone number and then your bank card for payment.

Due to insurance reasons, you must be 16 years old before becoming a member. Outside of that, you’re welcome at any age – because you’re never too old to keep fit and active.

Yes, but it will depend on your condition and medical clearance may need to be provided by your doctor. We have specialised staff that can help you and members are regularly referred to us by their doctor. If you have a specific medical issue, please email the details in confidence to join@planethealthwaterford.ie and attach a copy of your doctor/physio clearance letter to this email.

After joining online, click “Member Login”, on the top-right corner of our website. Enter the email address that you used when joining in to the “Login” text box, and the temporary password we sent you during the registration process in the “Password” text box. If you don’t see an email with a temporary password in your inbox, check your junk/spam/other folders.

If you don’t see an email with a temporary password in your junk/spam/other folders, go back to the “Member Login” page and click “Forgot your password?”. A new temporary password will be generated and sent to your email address.

Still having problems? Contact us at: join@planethealthwaterford.ie

As per our club’s terms and conditions, we have a no refund policy.

If you are a Pay Monthly member, you can freeze and unfreeze your membership at any time in the Member Area online. There is a cost of €5 per month for Pay Monthly members for this and you can freeze for an indefinite period of time. Please make sure to freeze a minimum of 1 day in advance of your next payment when going away. The freeze will last for 30 days at a time and will automatically roll over each month until you unfreeze. When you unfreeze, the next membership instalment is taken immediately as you are always paying in advance for your membership usage.
If you are requesting a freeze for genuine medical reasons, injury, pregnancy, etc. A doctor’s cert or letter will be required for this. Please email join@planethealthwaterfords.ie giving your name, address & reason for seeking to freeze and attach a doctor/physio cert/letter to this email (image jpeg, pdf or word doc. only). So, if you have the cert/letter but don’t have access to a computer, just take a picture of it with your phone and email it.

We don’t have a cash option. We have embraced innovative technology and don’t have a reception desk at the entrance to our gym. All payments must be made online or at the kiosks in reception, using your bank/credit card.

Before you contact your bank please check if: 1. Your card is still valid / in-date; 2. You haven’t been issued a new bank card and didn’t update our system; 3. All the card details entered are correct.
If not, then you will need to check with your bank.

Our automatic payment system works using your bank card. You will need to have a visa debit bank card (previously laser) or credit card for payments to work. An atm only bank card will not work and please make sure your card is able to make online purchases. Please also make sure your card details are up to date and if your card is lost/stolen or a new card is issued by your bank, please make sure to login to the member area online and update it with your new card details.